Olabode Ogun

Technical Product Manager

Product enthusiast with 8+ years of experience in software testing, user research, and developing digital solutions. Passionate about building shippable products derived from consumer insights to improve customer satisfaction. Easily collaborate with team members to accomplish milestones with a solid history of discovering errors and ensuring customers' expectations are met with high quality service.

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Olabode Ogun

About Me

Get to know more about my professional journey and skills

Professional Summary

I am an outstanding performer with more than 8 years of experience in software testing, user research, and developing digital solutions. I excel at collaborating with team members to accomplish milestones and have a solid history of discovering errors and ensuring customers' expectations are met with high quality service.

My approach combines technical expertise with user-centered design principles to create products that are both functional and delightful to use. I'm particularly skilled at translating complex business requirements into intuitive user experiences.

Contact Information

Email: olabodeogun1@gmail.com

Phone: +234-816-508-1024

Location: Lagos, Nigeria

Skills & Expertise

Product Management

Market Research Product Strategy Competitive Analysis UI/UX Design Agile Methodology Product Roadmapping Product Launch Data Analysis

Technical Skills

Figma Python Adobe Photoshop Blender 3D Microsoft SQL PL/SQL Kibana Grafana Swagger

Professional Experience

My career progression and key achievements

August 2024 – Present

Technical Product Manager

Interswitch Limited – Lagos, Nigeria
  • Lead comprehensive user research, creating personas and journey maps to transform insights into intuitive design solutions that address key pain points
  • Collaborate with cross-functional teams to define project requirements, run workshops, and design innovative, user-focused product experiences
  • Develop detailed wireframes, interactive prototypes, and final assets, ensuring seamless alignment between user goals and business objectives
  • Oversee product design from ideation to launch, incorporating user feedback and optimizing the experience throughout the development cycle
  • Monitor service performance, proactively identify issues, manage incidents, and ensure prompt resolution through effective communication
  • Analyze performance data and user feedback to drive continuous improvements, enhancing both the user experience and product effectiveness
Key accomplishment: Designed over 27 user flows, and low-fidelity UI for different services aiding better understanding of the product for all stakeholders.
September 2022 – July 2024

Product Manager

Palm Pay Limited – Lagos, Nigeria
  • Conduct user testing to validate product viability, aligning with user needs and integrating UX design throughout the product development cycle
  • Design low-fidelity and high-fidelity prototypes, collaborating closely with interdisciplinary teams to test and iterate on new product concepts
  • Crafted, fine-tuned, and executed over 50+ test cases for manual software testing, while promptly reporting bugs and defects to developers
  • Design test strategies and procedures from specifications, coordinating activities from research to delivery for complete product support
  • Document project progress and tasks on JIRA for efficient team collaboration
  • Conduct user research interviews and surveys, translating insights into user journey map to drive informed design decisions for optimal user experience
  • Develop comprehensive product requirement documents and create compelling business product pitches using Microsoft PowerPoint
Key accomplishment: Managed the implementation of direct card issuer routing project with 4 commercial banks for transaction processing.
March 2020 – August 2022

Technical Product Support

United Bank for Africa – Lagos, Nigeria
  • Provided timely and efficient technical support to customers, resolving inquiries and issues related to Internet Banking product functionality and usage
  • Collaborated with database administrators to manage staff and user profiles, ensuring accurate transaction access and role assignments
  • Monitored system health to maintain optimal service availability and uptime
  • Worked closely with developers to review system and transaction logs to resolve technical issues
  • Generated transaction reports detailing successful, failed, and pending transactions for 20 African countries, to guide business decision-making
Key accomplishment: On-boarded 7,130 merchants on NIBSS QR (NQR) payment solution.
August 2016 – February 2020

Merchant Acquiring Executive

United Bank for Africa – Lagos, Nigeria
  • Enrolled over 4,600 POS customers for agency & merchant businesses
  • Documented business functional requirements, working closely with the product managers
  • Ensured POS products meet business requirements, while managing web application projects from resource allocation to deployment and maintenance
  • Analyzed transaction and customer data to guide business decisions and generated POS performance reports for management
  • Engaged merchants for product feedback and customer experience survey
  • Engaged NIBSS, PTSPs, and other POS stake-holders for business continuity
Key accomplishment: Authored a POS Handbook which detailed the technical diagnosis of POS terminals, and customer support processes for POS.
February 2016 – July 2016

Industrial Training

Lagos State Parks & Gardens Agency – Lagos, Nigeria
  • ICT Personnel – In charge of setting up staff computers, software installation & diagnosis
  • Designed 3D landscape visualization design of relaxation parks and gardens
  • Created Interior / Exterior 3D Model designs
  • Provided weekly progress report on office activities
Key accomplishment: Designed 3D Gazebo, round-about and other landscapes for visualization before the physical structures are built.
December 2011 – September 2013

Administrative Assistant

The Christ Life Assembly Family Arena – Lagos, Nigeria
  • Organized seminars and training with the team for Pastors and Church members
  • Managed day-to-day office operations, including meeting scheduling, file organization, and ensuring efficient administrative support
  • Conducted documentation research for Church activities
  • Facilitated communication with other Pastors via emails and phone calls
Key accomplishment: Coordinated the production of over 600 copies of 2013 conference material, from content arrangement to printing and packaging.

Education & Certifications

My academic background and professional certifications

M.Sc. Information Management
Ahmadu Bello University
2023 – 2025
Upper Division
B.Sc. Computer Science
National Open University of Nigeria
2019 – 2022
Second Class Division
National Diploma in Computer Science
Moshood Abiola Polytechnic
2013 – 2015
Upper Division
Certifications
  • Lean Six Sigma (Yellow Belt) - 2024
  • Provides Bank SME Program - 2020
  • German Language Certificate - 2020
  • Professional Ethics & Conduct - 2019
  • Diploma in Desktop Publishing - 2008

Publications

My written works and contributions

POS Handbook | 2019

Detailed technical process of POS support and diagnosis, POS types and major functions, Error codes and solutions.

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The Testimony Bulletin | (Quarterly) 2022 – Till date

Lead editor and content manager for this quarterly publication.

View Publication

Get In Touch

Feel free to reach out for collaborations or opportunities

Contact Information

I'm currently available for select freelance opportunities and full-time positions. Feel free to reach out with any questions or to discuss potential collaborations.

+234-816-508-1024
olabodeogun1@gmail.com
Lagos, Nigeria.

Professional Links

linkedin.com/in/olabodeogun
behance.net/olabodeogun
linktr.ee/olabodeogun